Consumer Reports: 6 Problematic SUVs and Crossovers - and the Best Alternatives

Although SUVs and crossovers continue to grow in popularity thanks to their versatility and off-road ability, a number of models leave owners disappointed because of notable shortcomings. Specialists at Consumer Reports highlighted six troublesome vehicles in this class, along with stronger alternatives currently available.

Jeep Grand Cherokee (2025 model year)

This SUV uses almost 12 litres of fuel per 100 km. Buyers also point out that the asking price feels hard to justify once the owner-reported drawbacks are taken into account. Many drivers mention day-to-day usability irritations and say the overall value for money is underwhelming.

Best alternative: Subaru Outback. This crossover stands out for its excellent ride comfort and low fuel use, helping drivers feel at ease even when road surfaces are poor.

Jeep Compass (2026 model year)

One of the most frequent complaints is the firmness of the seats, which makes long journeys less enjoyable. Owners also criticise weak acceleration and overall agility, which can be frustrating in town and makes the car harder to place on more demanding roads. On top of that, the perceived quality of the cabin materials and body assembly is said to fall short, leaving users dissatisfied.

Best alternative: Subaru Crosstrek. A roomy interior, an attractive price and a high level of comfort make this compact crossover a strong pick for anyone who wants practicality and convenience without paying over the odds.

Alfa Romeo Tonale (2026 model year)

For a vehicle positioned in the premium segment, the comfort level is reported to be disappointing, which has come as an unpleasant surprise to brand fans. The cabin is finished with low-grade materials, which does not match what many expect from premium marques.

Best alternative: BMW X1. This model brings solid build quality, sharp handling and stylish design while remaining comparatively affordable.

Mazda CX-90 (2025 model year)

A major downside is concerns around component reliability and the added difficulty of maintaining the hybrid versions. Issues of this kind can lead to extra expense and make the car less appealing to prospective buyers.

Best alternative: Toyota Highlander Hybrid. A dependable family car known for a long service life and excellent fuel efficiency.

GMC Terrain (2026 model year)

Despite modest engine output, fuel consumption is still high - almost 10 litres per 100 km. That level of use increases running costs and can limit driver confidence on longer trips.

Best alternative: Subaru Forester Hybrid. With greater efficiency and durability, this model suits family journeys as well as everyday driving needs.

Land Rover Defender (2026 model year)

This iconic vehicle has let down some of its supporters due to extremely heavy fuel use - almost 13 litres per 100 km. Experts also note that the SUV’s design looks somewhat old-fashioned, with modern styling trends largely absent from its appearance.

Best alternative: BMW X5 - this model delivers strong performance, sensible fuel consumption and the technology required for comfortable travel, including a plug-in hybrid system.